About
What type of work does Kiara UX specialize in?
Kiara UX is a data-driven, people focused product design team. We believe nothing is more important than designing great products, and we are very passionate about understanding peoples’ behaviors and needs when it comes to creating great products that have a positive impact on lives. In terms of product design, our designers are generalists. We believe in running usability studies and user research and being able to explore ideas from concept to prototype with varying levels of fidelity. From our experience, prototyping is the most effective way to test design ideas, iterate quickly, and get buy-in from stakeholders. Sketch and Principle are the main tools we use to validate our prototyped designs, and we are constantly using cutting edge tools and technology to streamline our design processes.
What type of companies has Kiara UX worked with?
Kiara UX has worked with companies of all sizes. From Fortune 500 companies to early-stage startups.
Why should I work with Kiara UX?
You should work with Kiara UX if you want to collaborate with highly skilled top 1% designers and have your design requests completed in an efficient manner without having to worry about revisions, communication, fluctuating hourly rates, and all the things you have to deal with when trying to get quality design work.
What is it like working with Kiara UX?
Working with Kiara UX is similar to working with your existing team. We most likely already use the same cutting edge tools and technology you and your team use on a daily basis to get work done. Our team provides frequent updates and all design requests are handled quickly with high or low fidelity prototypes.
Getting Started
When does my project start?
We will schedule a kickoff call with you shortly after you submit your payment information. By the time your kickoff call happens, our team will be ready to start working we you immediately.
Can we have the kickoff call and invoice you at the end of the design sprint?
Unfortunately, no.
Process
Will Kiara UX designers attend product meetings in person?
Our team works remotely. All design requests are handled through dedicated email, Slack or a custom project management tool preferably. Working with Kiara UX is really simple, efficient and productive. You will have dedicated support and you can reach us anytime via chat or email.
Will Kiara UX work with my engineers to implement the designs?
Absolutely. Our team works closely with engineering and product teams all the time, so you’re in good hands.
How often do I get updates?
Our team will provide frequent updates. We will send status updates as many times as you need and as often as you need them. Within reason of course. Feel free to ask us for a status update anytime you like.
How are the design files delivered?
Designs are delivered in a Sketch file with all the assets. If you need the assets to be exported and organized individually, that can be done too.
Confidentiality
Do I have to sign a contract to work with Kiara UX?
You are not required to sign a contract, but feel free to request a copy of the design consulting agreement. If you decide to cancel, you will need to let us know two days before the end of the current week or month sprint so we have time to get all the assets ready. For the Weekly Iterator and Innovator Extraordinaire plans, all payments are recurring. You will be billed the day after the last day of work for the following two weeks/months.
Can Kiara UX sign my NDA instead of her standard NDA?
Unfortunately, no. Kiara UX works with so many different customers that it is impossible for us to sign everyone’s NDA. The legal & compliance overhead is cost prohibitive. Rest assured the NDA we provide is standard & fair for all parties.
Cost
I don’t have enough budget for my project. Will Kiara UX partner for equity?
Unfortunately, no.
I’m not sure I want to commit to any of the plans. Is there a way to see what it’s like working with Kiara UX first?
For new clients, we offer a $500 deposit to have us work on a design brief. In the design brief, we will outline all of our ideas and solutions for your project and pressing design challenges.
Can I get a refund?
Unfortunately, no. Once the payment is made, we will start working on your project right away. Our team will have to turn down several other opportunities to work on your project and will need to be compensated for our time.